Organizations

The Organizations page lets you view and edit your company profile, check your current plan and entitlements, and manage the list of people in your tenant.

Only the CustomerAdmin role can edit organization settings. All other roles may view the profile page but cannot make changes.

Organization Profile

Your organization profile stores the display name and contact information that appears in reports, evidence packages, and compliance exports.

To update your profile:

In the Customer Portal, navigate to Settings → Organization.
Edit the Organization name, Primary contact email, and Country.
Click Save changes.

Changes take effect immediately and are reflected in newly generated reports and evidence packages.

API


GET  /v1/customer/profile
PUT  /v1/customer/profile

The PUT body accepts:

Field	Type	Required	Description
`organizationName`	string	Yes	Display name shown in reports
`contactEmail`	string	Yes	Primary contact for billing and alerts
`country`	string	No	ISO 3166-1 alpha-2 country code
`timezone`	string	No	IANA timezone identifier (e.g. `Europe/Berlin`)

Subscription Plan & Entitlements

Your plan determines the feature set, data retention period, session quota, and API rate limits available to your organization. The current plan and its entitlements are visible under Settings → Plan.

Plan Tiers

Plan	Retention	Session quota	Key features
Builder	7 days	10,000 / mo	Core ingest, basic compliance scoring
Team	90 days	100,000 / mo	GDPR tooling, webhooks, SSO
Enterprise	365 days	Unlimited	Hybrid mode, Auditor access, SLAs

Plan upgrades are applied immediately; downgrades take effect at the next billing cycle renewal.

Feature Flags

The Customer Portal uses the entitlements API (GET /v1/customer/entitlements) to determine which features your plan enables. Plan-gated features display an Upgrade required badge when they are not available on your current plan. Contact sales@veriproof.app to discuss Enterprise plans.

Member Management

The Members list shows every user who has been invited to your tenant, along with their role and status.

Viewing Members

Navigate to Settings → Members to see:

Name and email address
Current role assignment
Account status (Active / Pending invitation / Suspended)
Date added

Inviting a New Member

Only CustomerAdmin can invite new users. At least one CustomerAdmin must always be present in the tenant — you cannot remove the last admin.

Open the invite dialog

In Settings → Members, click Invite member.

Enter details

Provide the invitee’s email address and select their initial role. The default role is CustomerAuditor (least privilege).

Send invitation

Click Send invite. The user receives an email with a time-limited link. They must complete sign-up within 72 hours or the invitation expires.

Once the user accepts, they appear as Active in the member list and can sign in immediately.

Deactivating a Member

To remove access for a departing member:

In Settings → Members, find the user.
Click the ··· menu next to their name, then choose Deactivate.
Confirm the action.

Deactivating a user invalidates all their active sessions immediately. Their historical entries (audit logs, session reviews, evidence signatures) are preserved for compliance purposes.

Role Assignments

Role changes are managed from the individual user’s profile — see Roles & Permissions for the full role matrix and step-by-step assignment instructions.

Notifications Contact

The Primary contact email on the organization profile receives:

Billing and invoice emails
Platform-wide incident notifications
Subscription renewal reminders

For per-event alerting (session flags, governance threshold breaches), configure a Notification Channel instead.